At Purity Labs, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds, returns, or replacements may be issued.

1. Eligibility for Refunds

You may be eligible for a refund if:

• You received a damaged or defective product

• You received the wrong item

• Your order was lost in transit

To be eligible, requests must be submitted within [7–14] days of receiving your order.

2. Non-Refundable Items

Due to the nature of our products, the following are non-refundable:

• Opened or used products

• Products damaged due to improper handling

• Orders placed incorrectly by the customer

• Final sale or clearance items

3. How to Request a Refund

To request a refund, please contact our support team with:

• Your order number

• Reason for the refund request

• Clear photos (if the product is damaged or incorrect)

Contact Email: support@puritylabs.io

Our team will review your request and respond within 2–3 business days.

4. Refund Approval & Processing

If your refund is approved:

• Refunds will be issued to the original payment method

• Processing time may take 5–10 business days, depending on your payment provider

Shipping fees are non-refundable, unless the issue was caused by us.

5. Replacements

If you received a damaged or incorrect item, we may offer a replacement instead of a refund at no additional cost.

6. Order Cancellations

Orders can only be canceled before shipment. Once an order has been processed or shipped, cancellation is no longer possible.

7. International Orders

For international orders:

• Customers are responsible for customs fees, duties, or taxes

• Refunds will not be issued for delays caused by customs or carrier issues

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.

9. Contact Us

If you have questions about our Refund Policy, please contact us:

Email: support@puritylabs.io
Website: PurityLabs.io